Block

Risk innovation and building trust runs deep across Block. Congratulations to our 2025 Taktile award winners: 🏆 Top Voice in Risk: Donna-Marie Dawkins, MBA, Deputy Chief Risk Officer, UK & Europe, Square 🏆 Top Voice in Progress: Yuliya Kazakevich, CPFPP, Global Head of Merchant Risk & Onboarding, Cash App

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AI can chat, but can it work? Real power comes when AI stops answering your questions and starts building solutions from your business data. On "How I AI", Claire Vo sat down with two of the minds behind goose, our open-source AI agent: Bradley Axen and Jackie Brosamer Watch their demo how goose analyzes business data to generate a complete menu within a Square dashboard. Turning seller ideas into reality with no code, just conversation: https://xmrrwallet.com/cmx.plnkd.in/eNp4wngx #ArtificialIntelligence #AI #OpenSource #FutureOfWork #Block #Square

Episode 15 of How I AI takes you inside one of the most powerful OSS AI agent frameworks out there—built at Block Jackie Brosamer and Bradley Axen joined me to demo Goose, Block’s custom agent that automates workflows across sales, data, and engineering. What can Goose do? Better to ask -> What *can't* Goose do: - Turn messy CSVs into beautiful reports - Use AI to collect payment or update inventory - And yes, plug into any MCP Whether you're building AI agents or running a roadside produce stand 🍓 🍎 🥬 this one is for you. Big thanks to our sponsors: 🐰 CodeRabbit – Cut code review time and bugs in half. 📚 Maven x Lenny's List – hands on AI education curated by Lenny Rachitsky and me!

🤝 Cashbot: AI +  Human Care 🤝 Cash App's AI support system is as helpful as talking to a human. 2x increase in automated resolution, 88% instant support availability, and customer satisfaction matching human support. But what makes Cashbot different is our unwavering commitment to trust and customer choice. "Our customers trust us with their financial lives, and that responsibility guides every step of Cashbot's development", Ryan Brackney, Director of ML & Data Science. Built on trust: human oversight, quality reviews, and comprehensive safety protocols are part of every interaction. All while maintaining the human connection. Learn more: https://xmrrwallet.com/cmx.plnkd.in/e6kNdVVw

How are companies at the cutting edge of AI thinking about security? Last week, our CISO James Nettesheim joined Reuters and Lucas Kello to talk about the steps we’re taking to build safety into our AI systems and the security risks that lie ahead as the technology evolves.

Block officially joins the S&P 500 today. This is a signal that the work we've been doing for years, sometimes fast and sometimes complex, is building something durable. From a CFO lens, index inclusion matters. It broadens our shareholder base and signals long-term strength and credibility to the market. It also means Block is now part of the investment portfolios of more people saving for retirement, drawing a pension, or planning for the long term. I'm proud of how far we've come and focused on what comes next. Congrats to the team - let’s keep going. And thanks to Emily Mason at Bloomberg for the look across our business. https://xmrrwallet.com/cmx.plnkd.in/gBsn3hHC

Bitcoin was built to be used: open, decentralized, and resilient by design. Yet existing barriers limit its potential. Here are three policy updates that would help make Bitcoin everyday money: https://xmrrwallet.com/cmx.plnkd.in/e5DJcDXR #Bitcoin #Policy

Some news: Block is joining the S&P 500 index. This is a significant moment in our story. It reflects the trust millions of people have placed in us to help build their dreams. To every employee at Block, it shows what we've built together is working, and working at scale. When we stay focused on our purpose of economic empowerment, good things happen. Let’s keep building. https://xmrrwallet.com/cmx.plnkd.in/ee7YyNtD

The world is a better place when online is a safer place. Disrupting online harm requires cross-platform collaboration 🤝 Initial results are in from Tech Coalition's Project Lantern Financial Sector pilot to improve child safety. Learn more ⏬