Observe.AI

Reason #13 Why Customers Love Us: Recognition that reflects reality. Built to perform. Trusted to scale. In G2’s Summer 2025 Report, Observe.AI was named a Grid Leader, Momentum Leader, and High Performer. A direct reflection of how our platform delivers across performance, consistency, and growth. We’re proud to be building something that’s not just innovative, but trusted. #8YearsOfObserveAI #CustomerLove #AIInAction

Reason #12 Why Customers Love Us: We give time back to the people doing the work. 🩺 At Accolade, Inc., Care Advocates were spending too much time manually writing notes after every call. By using Observe.AI’s Summarization AI, they cut after-call work by over 50%—freeing up their team to do what matters most: being present with members and delivering high-quality care. “We’ve taken off their plate the cognitive load of doing multiple things at once… now they can be fully present with members.” Explore how Accolade, Inc. transformed member care with automation → https://xmrrwallet.com/cmx.plnkd.in/gYVzMK6b #8YearsOfObserveAI #CustomerLove #AIInAction

When seasonal spikes hit especially in travel, insurance, retail, and hospitality—volume can soar by 30–40%, complexity increases, and customer patience drops. Temporary agents struggle, ops teams scramble, and CX suffers. So how do top-performing contact centers stay calm, cool, and in control? 🎥 Watch the full webinar to learn how to navigate seasonal chaos without compromising customer experience. 👉 https://xmrrwallet.com/cmx.plnkd.in/gbKdtVTm

Reason #11 Why Customers Love Us: They trust us — and it shows. 97% of customers rate Observe.AI 4 stars or higher on G2, recognizing our impact on productivity, accuracy, and agent performance. That kind of love doesn’t happen by accident. 👉 Read the full G2 review → https://xmrrwallet.com/cmx.plnkd.in/gysCPvZK #8YearsOfObserve.AI #CustomerLove #AIInAction

🔥 Want to see where the real innovation is happening in CX? It’s not just platforms, it’s people. We just published our Agentic CX Power List, a spotlight on the CEOs turning vision into execution at the bleeding edge of AI + CX. They’re building next-gen agentic platforms that will power enterprise CX for the next decade. This is the who’s who of CX’s next chapter: Tomas Gorny - Nextiva Bret Taylor - Sierra Ping Wu - Cresta Mike Murchison - ada Swapnil Jain - Observe.AI Arvind Jain - Glean Daniel Michaeli - Glia Dan O'Connell - Front 👉 Read the full list + CX Foundation's take on what sets each one apart: https://xmrrwallet.com/cmx.plnkd.in/eEkriv_9 Don’t just follow the platforms. Follow the people. #AI #CX #AgenticCX #CXLeaders #VoiceAI

Contact centers don’t have an automation problem — they have an outdated automation problem. IVRs were designed to deflect, not to understand. They frustrate customers, burden agents, and provide little insight for leaders trying to improve CX. The future isn’t just more automation. It’s smarter automation — built on natural conversations, real-time learning, and seamless handoffs between AI and humans. Voice AI is leading that shift. It’s helping CX teams scale service, reduce inefficiencies, and elevate the role of the agent. 📘 In our new ebook, we explore why forward-thinking teams are reimagining the voice experience and leaving IVRs behind: https://xmrrwallet.com/cmx.plnkd.in/gnREZ6Km

Reason #10 Why Customers Love Us: We help teams think beyond the contact center. Forward-thinking partners like Freeman Company are using Observe.AI to reimagine how customer conversations can shape every corner of the business — not just CX. Because true transformation doesn’t stop at support. 👉 Read the customer story: https://xmrrwallet.com/cmx.plnkd.in/gtQiCmEp #8YearsOfObserve.AI #CustomerLove #AIInAction

In the race to adopt AI, some organizations are setting the bar so high, they’re unintentionally setting themselves up for disappointment. Deann Moore and Sneha Iyer break down why the smarter approach is starting with focused, intentional use cases — not expecting AI to be a magic fix for everything overnight. 👉 Watch the full session and learn how forward-thinking leaders are scaling AI with purpose: https://xmrrwallet.com/cmx.plnkd.in/g3GcDisg

Reason #9 Why Customers Love Us: We’re more than a vendor — we’re part of your team. From onboarding to ongoing support, customers consistently highlight our partnership-first approach. We don’t just show up to launch — we stay to build, optimize, and grow with you. 👉 Read the full G2 review → https://xmrrwallet.com/cmx.plnkd.in/gn4qmDzx #8YearsOfObserve.AI #CustomerLove #AIInAction

Verida, Inc. reduces training time and improved service quality across 4 million annual calls with Observe.AI. ☎️ Overview: Verida, Inc. provides transportation management services, specializing in non-emergency medical transportation (NEMT) for Medicaid and managed care programs. They manage a provider network and offer support from claims to call centers—ensuring safe, reliable access to care. Challenges: Verida, Inc. needed to manage high call volumes while maintaining its service quality and complying with data privacy regulations. Solution: The company deployed Observe.AI’s Real-Time Agent Assist and Post-Interaction AI to support agents during calls, uncover coaching opportunities, and boost regulatory compliance. Read the full case study to learn more: https://xmrrwallet.com/cmx.plnkd.in/g9nQqcSN