CX Foundation

🔥 Want to see where the real innovation is happening in CX? It’s not just platforms, it’s people. We just published our Agentic CX Power List, a spotlight on the CEOs turning vision into execution at the bleeding edge of AI + CX. They’re building next-gen agentic platforms that will power enterprise CX for the next decade. This is the who’s who of CX’s next chapter: Tomas Gorny - Nextiva Bret Taylor - Sierra Ping Wu - Cresta Mike Murchison - ada Swapnil Jain - Observe.AI Arvind Jain - Glean Daniel Michaeli - Glia Dan O'Connell - Front 👉 Read the full list + CX Foundation's take on what sets each one apart: https://xmrrwallet.com/cmx.plnkd.in/eEkriv_9 Don’t just follow the platforms. Follow the people. #AI #CX #AgenticCX #CXLeaders #VoiceAI

8x8 just flipped the script. Instead of marketing AI, they’re marketing belief. Their new campaign, “The Power of You,” doesn’t spotlight features or flashy bots. It spotlights real people, IT leaders, CX directors, and frontline innovators, who are using AI to transform their roles, their orgs, and their outcomes. 📈 While others lead with tech, 8x8 leads with empathy, story, and results. "The stakes have never been higher, and the noise has never been louder. Everyone’s trying to out-AI, out-roadmap, and out-hype the competition—but in all that tech swagger, something got lost: the humans driving the change. We chose to do the opposite." - Bruno Bertini - CMO @ 8x8 This a strategic repositioning, from platform vendor to transformation partner. From hype to human-first messaging. From enablement to identity-level empowerment. Here's the breakdown 👉 https://xmrrwallet.com/cmx.plnkd.in/er_YVZqF #8x8 #cx #enterpriseAI

📲 Most brands are missing the mark on Digital Customer Experience They focus on aesthetics and surface-level interactions, while customers quietly slip away because of friction, generic responses, and disconnected digital journeys. At the same time, companies that prioritize DCX are seeing up to 15% higher revenue growth, and 83% of customer-centric organizations report stronger financial performance. Why? Because DCX is the experience customers judge you on. The difference is that top brands optimize every digital touchpoint, from the first ad click to post-sale support, and turn every interaction into an opportunity. What’s inside our latest guide: 💡 The 3 pillars of great digital CX and where most companies fall short 💡 The 7 stages of the digital journey you need to master (it's more than just checkout) 💡 DCX vs. traditional CX and why your approach needs to evolve 💡 The key metrics that matter, with formulas and frameworks you can apply 💡 Real tools, benchmarks, and brand examples to learn from https://xmrrwallet.com/cmx.plnkd.in/dy5USqqp #DigitalCustomerExperience #CustomerExperience #CXStrategy #UserExperience #CustomerJourney

📊 Most companies are flying blind when it comes to CX measurement. They collect endless data but struggle to turn insights into action. Meanwhile, customer-obsessed organizations are reporting 41% faster revenue growth than their competitors. The difference? They know exactly what to measure, when to measure it, and how to act on the results. What's inside our latest guide: 💡 The 4 core metric categories every CX program needs 💡 How to avoid the #1 mistake that kills CX programs 💡 Step-by-Step framework to build your measurement system 💡 Industry benchmarks to see how you stack up 💡 Real formulas and examples you can implement today https://xmrrwallet.com/cmx.plnkd.in/dUgDZzD8 #CustomerExperience #CXMeasurement #CustomerSuccess #CXStrategy #CXMetrics

🔥 $1.5B. Three powerhouses. One bold signal. The future of CX is no longer about point solutions, it’s about orchestration at scale. Genesys, backed by Salesforce and ServiceNow, just raised $1.5 billion to do exactly that. And with Tony Bates at the helm, Genesys is becoming the command center of enterprise customer experience. CX is now the connective tissue across CRM, ITSM, AI, and automation. And this move makes it clear: the most valuable layer in the enterprise stack is no longer just data, it’s intelligence in motion. Full breakdown here 👉 https://xmrrwallet.com/cmx.plnkd.in/emZ7c2uz #CX #AI #CustomerExperience #Genesys #Salesforce #ServiceNow #AgenticAI

🛍️ Phygital Retail Is Here: How AI Is Transforming Stores Forever AI is blending digital and physical retail like never before — and it’s changing how we shop, move, and interact in-store. In this video: • How AI is powering smart shelves, virtual try-ons, and frictionless checkout • Why phygital is becoming the new standard in customer experience Here's the full breakdown 👇 #AI #CustomerExperience #RetailTech #Phygital #AgenticAI

🧠 AI Orchestration Is Reshaping CX AI is evolving fast, and it's now coordinating entire customer journeys. in our new blog, we explore the rise of AI orchestration and what it means for the future of customer experience. 💬 What’s inside: 🚨 How orchestration goes beyond basic automation 🚨 Real examples of AI managing entire customer journeys 🚨 Why old workflows are slowing teams down 🚨 What enterprises must change to compete 🔍 CXF Take: The future of CX is coordinated, contextual, and always-on. AI is taking a front seat, not just to answer questions, but to manage touchpoints, surface insights, and drive outcomes. Leaders who embrace orchestration will scale faster and serve smarter. 👉 Read the full article: https://xmrrwallet.com/cmx.plnkd.in/efUZpJ7U #CXStrategy #AI #CustomerExperience #AgenticAI #Automation

👀 Customer Experience ≠ Customer Service. Here's Why: Many brands still confuse “customer service” with “customer experience.” But in today’s AI-powered landscape. our latest blog clears up the confusion and explains what’s at stake for businesses that don’t evolve. What’s inside: 💡 Clear definitions that separate CX from support 💡Why CX goes far beyond the help desk 💡 The role of AI in expanding the CX mandate 💡 Why leading brands are investing in proactive, predictive CX 🔍 CXF Take: Service is reactive. Experience is holistic. The companies winning today are those that orchestrate every touchpoint — from first click to final resolution — into one seamless, intelligent journey. This blog breaks down how to start thinking that way. Read the full article here 👉 https://xmrrwallet.com/cmx.plnkd.in/eXZ93FpN #CustomerExperience #CXStrategy #AI #AgenticAI #CXLeadership

📈 Customer Experience Automation: How Leading Teams Are Scaling Impact Automation plays a central role in modern CX, but too often, it’s misapplied. Instead of improving journeys, it introduces delays, dead ends, and impersonal interactions. In this post, we cover: ✅ Where automation drives real customer outcomes ✅ Mistakes that disconnect automation from CX strategy ✅ How AI and automation work best when paired ✅ The frameworks used by top-performing CX orgs Read the full breakdown 👇 https://xmrrwallet.com/cmx.plnkd.in/e_mVYA9x #CustomerExperience #CX #Automation #AI #ContactCenter

🚨 Shadow AI Is Already in Your Workplace Most teams don’t realize it yet, but Shadow AI is quietly becoming one of the biggest compliance threats in modern organizations. In this video: • Katherine Stone shares how Shadow AI is creeping into teams unnoticed • Learn a 5-step framework to detect and prevent unauthorized AI app use Here's the full breakdown 👇 #shadowai #datacompliance #aicompliance