Glia

🎉 Celebrating our partnership with Columbia Credit Union! Together, we're delivering seamless member service and seeing powerful results. Columbia's Glia Virtual Assistant (GVA), "River," is resolving over half of member inquiries without agent intervention. Grateful for the collaboration and excited for what's ahead. Read the full story: https://xmrrwallet.com/cmx.plnkd.in/gyqPbU_S

We’re thrilled to welcome Rei Kasai as our new Chief Product Officer! Rei brings 20+ years of experience leading product, AI, and customer experience innovation. Now, he’s taking the reins at Glia to drive our next phase of AI-powered growth. “Rei understands what it takes to create AI products that solve real-world customer problems — especially in complex, regulated industries,” said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia. “His visionary product leadership and proven track record will accelerate our mission of transforming how organizations activate virtual workforces, driving dramatic cost savings, strategic staff optimization and accelerated growth.” Read the full announcement: https://xmrrwallet.com/cmx.plnkd.in/gcZWGJpN 💚💜Welcome to the team, Rei Kasai!

🤯Nearly 60% of applicants drop off your website within 5 minutes.  📈Ready to boost your digital conversions and drive deposit growth? Join our webinar with Blend, "From Friction to Funding," on August 7th at 1 PM CT. Hear from Ryan Jandris, CCUE, SVP of Digital Strategy at Landmark Credit Union and discover how his team slashed abandonment rates and boosted conversions with a unified human + AI approach. You’ll learn how to provide real-time, guided support, automate with secure AI, and turn every interaction into a loyalty-building moment. Save your spot: https://xmrrwallet.com/cmx.plnkd.in/gdbxmkpx

🎰What happens in Vegas... transforms your credit union's contact center! Glia is attending the CU Leadership Convention , and you won't want to miss this session with our AI Strategy Leader, Jake Tyler, as he dives into the transformative power of AI and its profound impact on member interactions in the credit union contact center. Join him on Thursday, August 14, from 10:45 AM - 11:15 AM PT and discover how credit unions are already leveraging Glia AI to automate 30 to 50%+ of interactions, freeing up human teams for complex, high-value member needs. Can’t make it? Stop by Glia’s booth #1523 throughout the show to see what AI built for credit unions looks like. 

Our North American team of Glianeers came together in Minneapolis last week for an energizing Sync Week! From inspiring keynote sessions and interactive workshops to team outings and meaningful collaboration, it was a fantastic opportunity to align, reconnect, and gear up for all that’s ahead in the second half of 2025. We're building something truly transformative, and we're looking for passionate individuals to join us. Ready to innovate with AI and make a real impact? Explore our open roles: https://xmrrwallet.com/cmx.pbuff.ly/r1NvYwP

When deposit and loan growth is on the line, there’s no room for delay. When it comes to support during pivotal financial moments—every second matters. Here’s why seamless, real-time support is the difference between winning and losing business.

You’ve got a board meeting in two hours. The CFO wants data on churn. The CEO’s asking about cost-to-serve. And you need a clear picture of how the customer experience is trending—fast.   Quality AnalystGPT gives execs quick insight into what’s happening across the contact center—without reports, recaps, or even an analyst.   Execs can ask questions like: “What metrics are most closely correlated with rises and drops in customer satisfaction?” “How has launching AI affected our cost to serve?” “What patterns show up most often in interactions that get our lowest satisfaction ratings?”   Real answers. Plain language. Right when you need them.

Banking that never sleeps? You bet. With the help of our Glia virtual assistants, you’re open 24/7—no coffee breaks needed.   Glia allows you to contain 60% of everyday inquiries from the start. For the other 40%: seamless handoffs for human support. No tossing, no turning—just smooth support, start to finish, that feels like the cool side of a pillow.   Now that’s what we like to call a dream come true.

Your agents deserve a good night’s sleep. Phone Glia Virtual Assistants handle 50% of after-hours inquiries, so you can transform phone service from 9-to-5 to 24/7.

Is there anything less fun than poring over call transcripts trying to find performance insights?     Don’t let your managers take on this brain-deadening work.   With Ask Cortex, you can instantly get visibility into your calls by asking questions in natural language, like:   “What’s the average talk-to-listen ratio per rep?” “Which reps are struggling with resolution?” “Did agents follow the script in yesterday’s escalations?”   Even … “What questions should I be asking about my contact center performance?”   Ask Cortex has answers.