Oscar Health

Welcome back to Camp Oscar! 🏕️ Each summer, our Culture & Engagement Team finds ways for teammates to connect, recharge, and reenergize our culture between meetings. This month’s camp activities included friendship bracelets, painting, and DIY keychain-making stations, all set up for come-and-go creativity in our offices.

Clinical documentation is essential, but for many providers, it can be a very time-consuming part of the job. At Oscar, we set out to change that by bringing AI scribing to real-time video visits. Our new tool transcribes the conversation live, drafts a SOAP note in seconds, and helps providers focus more on their patients and less on their screens. To build the tool, we partnered closely with providers and refined the experience through thoughtful pilots. Since April, 97% of Oscar Primary Care video visits have used AI scribing, and providers are spending eight fewer minutes per visit on documentation. The results? Less admin time, more clinical thinking, and better visits. More on what we learned (and what’s next) in the comments. Thanks Sydney Choi for sharing.

“Encouragement and motivation will probably remain human tasks for quite some time.” At the Health Evolution Summit Intensive, Mario Schlosser shared where AI can drive change—and where people still matter most. Thanks for inviting him to speak, Health Evolution.

Routing documents in healthcare isn’t simple. Every day at Oscar, we receive thousands of medical records, some of which are missing key details like member IDs or claim numbers. To solve this, our team recently built an AI-powered triage system that extracts and validates messy metadata, and matches each document to the right member, provider, and claim, even when the data isn’t perfect. This is helping us route documents to the right place faster and with fewer errors. The system is already changing how our teams work. Utilization Management can process pre-claim documents with less manual work, and scanned member checks can be automatically matched to the right account. Future use cases could include payments, care management, member support. More on the approach in the comments below. Thanks Rachael Burns and Lauren Pendo for sharing.

In case you missed it: This week, Oscar CEO Mark Bertolini spoke at Washington Post Live about the transformational role of the individual market in creating a more affordable, accessible, and consumer-driven healthcare system. Oscar is excited to help build this consumer-driven market of the future. Watch the full interview below.

Proud to see Oscar's Madeleine Arritola, MBA sharing her insights about ICHRA and its role in shaping the future of the individual market.

The individual market is already covering millions of Americans. It’s time to bring it to millions more. This week at Washington Post Live, Oscar CEO Mark Bertolini explained why the individual market could offer more choice, lower costs, and better coverage for 100 million small businesses and gig workers. "The individual market offers employees and consumers the ability to choose their own product, choose their own network, choose their own coverage at a cost that's affordable and competitive,” he said in an interview with journalist Kathleen Koch.

Content from Oscar Health: Why do small business owners make up nearly a quarter of individual market enrollees? Mark Bertolini, CEO of Oscar, explains why the individual market is the solution for small businesses and their employees who are hit hardest by rising healthcare costs. 

Content from Oscar Health: Mark Bertolini, CEO of Oscar, explores how the individual market is transforming healthcare for millions of American workers today. Tune in to see why the individual market is the answer to our country’s healthcare problem and its potential to serve 100 million small business and gig workers. 

Healthcare costs are rising. Consumer satisfaction is falling. And the healthcare system isn’t working.
 Oscar CEO Mark Bertolini believes the individual market is the path forward, offering more access, lower costs, and real choice for millions of Americans. On Wednesday, June 25 at 12:00 p.m. ET, Mark will join Washington Post Live to discuss what needs to change—and how we get there.