Vooma

Most brokerages add tools. Zengistics is rewiring the operating model. Take a peek into a brokerage of the future and see how they've built their culture and technology stack to automate across the full load lifecycle. Featuring Jordan Barrett (Director of IT, Zengistics) on the operating model and culture; Samantha Foley (Chief Growth Officer, Turvo) on the platform backbone + TMS connectivity; and Jesse Buckingham (Founder, Vooma) on the automations powering quote-to-cash. We're hosting exclusively for leaders in Freight Brokerages - there are only 50 spots available for a high value discussion. You’ll walk away with:  → What a touchless workflow actually looks like end-to-end  → How to build the culture that makes automation stick  → Wins, misses, and the playbook to run in your shop 📅 August 28th, 12pm CT  Request approval: https://xmrrwallet.com/cmx.plu.ma/nbb0s4p1

What the #&%! are AI Agents?! If you've thought that you're not alone. It's a term that is loosely thrown around and has turned into more marketing buzzword than meaningful concept. "An AI system that operates autonomously, makes decisions, and works through problems iteratively." Still vague? Here's the difference: Regular software: Email comes in → Creates a task → You do the work AI Agent: Email comes in → Agent does the work → Sends you the result Example: - A construction company emails about renting equipment. - Software would log it in your CRM. An agent would: - Check availability - Notice missing info - Email back with questions - Handle the conversation - Book the equipment Software is defined by rules, Agents are defined by outcomes. The value isn't (only) how much time does it save you but how much closer does it move you towards your goal.

"𝗠𝘆 𝗴𝗶𝗿𝗹 𝗩𝗼𝗼𝗺𝗮" - that's how Evans Transportation refers to Vooma 💅 𝗪𝗵𝘆? Because she rescued their talented team from manual data entry hell. Before Vooma, reps were buried in copy-pasting from PDFs and hand-typing quotes. As CCO Charles Miller put it: "We wanted to find ways to minimize repetitive work so we could use our team's time and expertise for activities that actually drive revenue." That's exactly what happened. Vooma now automates 90% of their order processing, handles quotes and data entry instantly, and provides complete performance visibility. The result? Reps can finally focus on building relationships and driving strategic growth instead of drowning in spreadsheets. Check out the full case study! Link in comments

2015: I was still faxing rate confirmations to carriers. Live tracking on shipments was a modern marvel. 2025: ShipNova has orders built instantly in our TMS by Vooma, then booked by a Vooma AI agent, and delivered by autonomous vehicles (not Vooma 😉) What will 2035 look like???

The average tenure in the freight brokerage is 2.5 years, while industry proficiency typically takes three years to develop. Andy Tomka tracked the evolution at Echo Global: CSRs went from handling 2 truckload shipments daily in 2006 to managing 100+ by the time he left. That's not efficiency. That's burnout with a spreadsheet. He defines three levels of broker: - Good: Finds the best price - Great: Solves challenging lanes - Amazing: "Innovates with the shipper to build a more resilient supply chain" Here's the thing: You can't innovate when you're drowning in 100 loads a day. Our CEO Jesse Buckingham puts it simply: "The work we automate first wasn't meaningful work. It wasn't the thing that gets them out of bed." The industry added 7,000 new brokers in five years. Most are competing on who can process freight fastest. The winners will compete on who can think deepest. Let AI handle the volume. Let your people handle the relationships. That's how good brokers become amazing.

A lot happened in freight last week. We summarized top news in the industry so you can stay ahead of the curve. 1. Trump’s New Tariffs Shake Global Trade and Markets The White House announced sweeping new import tariffs effective August 1, sending the U.S. stock market tumbling and raising concerns for shippers and brokers about cost volatility and supply chain disruptions. Expect ripple effects on rates, sourcing, and cross‑border flows. Source: https://xmrrwallet.com/cmx.plnkd.in/e5Gr7Uiu 2. Trucking Jobs Rise in July, Warehousing Drops July’s jobs report showed a healthy increase in truck transportation jobs, even as warehouse employment plummeted. This signals ongoing churn in the labor market and could impact capacity and service levels for carriers and brokers. Source: https://xmrrwallet.com/cmx.plnkd.in/gfQsE275 3. For‑Hire Trucking Index: Fourth Month of Volume Declines ACT Research’s For‑Hire Trucking Index reported a fourth straight month of declining volumes in June, underscoring persistent softness in freight demand. Brokers and carriers should watch for continued margin pressure and shifting bid strategies. Source: https://xmrrwallet.com/cmx.plnkd.in/g85Jq_jT 4. C.H. Robinson Delivers Higher Profits on Lower Revenue C.H. Robinson reported improved profitability and productivity in Q2, despite a drop in revenue and a leaner workforce. Their disciplined execution and cost controls offer a playbook for brokers and 3PLs navigating a tough market. Source: https://xmrrwallet.com/cmx.plnkd.in/gwgjbu7M What’s your take: Are the new tariffs the biggest disruptor, or will rail consolidation reshape the market more? Drop your thoughts below! 👇

Meet Farzaan Kaiyom and one of our Voice agents! #AI #logistics #freighttech

Point solutions will eventually get commoditized. The power is in the platform. The real game isn't about automating individual workflows. It's about becoming the central nervous system that learns from every interaction across the entire operation. Point solutions solve problems. Platforms compound knowledge. Every quote request processed, every carrier call handled, every appointment scheduled - these aren't just tasks being automated. They're data points training a system that gets smarter with every operation & provide extreme leverage for the teams using them. The winners in logistics AI won't be the ones with the best feature. They'll be the ones who aggregate the most touchpoints, capture the most tribal knowledge, and improve the fastest. We're building for this future at Vooma.

Before Vooma: 39% call answer rate. That's how Direct Traffic Solutions was doing with before Vooma Cover. Thousands of carrier calls were hitting voicemail daily. Zero follow-up. Zero intel. With Vooma Cover: 100% coverage on inbound calls, market data from every conversation, consistent pricing across all reps, and reps get to focus more on relationship rather than missed calls. “We didn’t realize how much we were missing until the data started coming in. That visibility alone has changed how we operate.” - Christopher Griffin Check out the full case study! https://xmrrwallet.com/cmx.plnkd.in/eZxzppRA #AI #FreightTech #AgenticAI #freight

AI isn't going to take your job (but someone using AI will) We were talking to a leader at a brokerage who said the reps on their team had been pushing back on implementing AI because of a fear it was going to replace them. Is that true? Here's what actually happens when brokers on the floor adopt AI: Instead of spending 80% of their time on data entry and manual tasks, they're spending 80% of their time building relationships and solving complex problems. The rep who used to manage 50 customers can now handle 100. The one who barely had time for proactive outreach is now calling 20 new prospects a week. The broker drowning in emails is now the one closing deals while others are still typing. Your value isn't in how fast you can copy-paste from emails to your TMS. Your value is in the relationships you build and the problems you solve. The question isn't "are the robots taking over?" It's "are you going to be the rep quoting 30 loads or 150?"