Cabin Crew Base Manager, Brisbane

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to lead our Brisbane Cabin Crew base, driving operational excellence and engagement
• Together we’ll achieve service excellence strong team performance, and a culture of safety
• Permanent full-time position based at Brisbane Domestic and International terminals
  
  

As the Cabin Crew Base Manager, you will be responsible for leading the Brisbane Cabin Crew base, overseeing day-to-day operations and ensuring alignment with safety, service, and performance standards. Managing a team of Crew Leadership Managers and Crew Experience Managers, the role supports approximately 600–700 crew members across International and Domestic. This position plays a key role in driving crew engagement, operational excellence, and customer experience outcomes. You will work closely with airport teams and other stakeholders to deliver seamless operations, manage local budgets, and implement business plans that support transformation and cost initiatives. The role also involves active engagement with unions, regulatory agencies, and third-party partners to ensure compliance and foster a culture of safety and service.

You’ll Have

• Extensive people leadership experience
• A strong track record in managing large, customer-focused teams in a 24/7 environment
• Experience designing and implementing commercial operations and business strategies
• A deep understanding of industrial relations, including working with unions and regulatory bodies
• Proven capability in people management, change leadership, and commercial negotiations
• Sound business acumen with a strategic mindset and a focus on delivering results
• The ability to lead, influence, and inspire high-performing teams, preferably within an operational environment
• Excellent communication skills, with confidence engaging all levels and stakeholders
• A commitment to fostering a culture of safety, service excellence, and continuous improvement
  
  

Why the Qantas Group?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
  
  

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications close Sunday, 3 August 2025