Keeping human in the middle
📢 𝐓𝐡𝐞 𝐡𝐮𝐦𝐚𝐧 𝐞𝐝𝐠𝐞 𝐢𝐧 𝐚𝐧 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐰𝐨𝐫𝐥𝐝 Companies are spending millions to automate their customer experience - and losing billions in customer revenue in the process. Yes, AI is reshaping how companies serve their customers. And yes, everyone’s racing to automate. But one question stands out: Where do humans still matter most? No matter what your job title is today, what happens with Customer Success will define how your career changes. In this live conversation, Sabina M. Pons, MA, CEO & Chief Customer Officer at Growth Molecules dives into what AI can do, and more importantly, what it shouldn’t. Together we’ll explore where human connection still outperforms tech, what to delegate to machines, and what must stay human to drive real impact. Resisting AI is pointless. But leading with your strengths - and letting AI amplify, not replace, your role - is where the money is to be made. 𝐖𝐡𝐨 𝐢𝐭’𝐬 𝐟𝐨𝐫: Customer Success pros, CX leaders, anyone who works at a software company, or any curious minds navigating the AI shift. 𝐖𝐡𝐚𝐭 𝐲𝐨𝐮’𝐥𝐥 𝐠𝐞𝐭: Insights, tools, and real-world methods to bring it all to life, starting the moment the session ends. 𝐖𝐡𝐞𝐧: 🗓️ August 4 🕒 10:30 am PT #customersuccess #artificialintelligence #cx #futureofwork
