🎤 Empowering Bancassurance with AI Innovation: OneConnect at InsureTech Connect Asia 2025 Matthew Chen, CEO of OneConnect Southeast Asia, recently spoke at InsureTech Connect Asia 2025 in Singapore—the largest insurance technology event in the APAC region, drawing over 2,000 global participants from insurers, tech firms, investors, and ecosystem partners. During a panel with industry leaders from Standard Chartered, Manulife, and DBS, Matthew explored how AI is transforming bancassurance services through smarter, more efficient customer engagement. 💡 Key highlights from his remarks: 🔹 AI in Offline Channels: Using facial recognition technology to verify customer identity and support bank staff in delivering faster, more accurate services. 🔹 AI in Digital Engagement: Virtual agents proactively interact with customers, offering real-time, intelligent responses. 🔹 AI in After-Sales Service: By accessing customer history and transaction data, AI supports personalized service and faster issue resolution. 🧠 Powered by Ping An Group’s proprietary large language model (LLM), OneConnect’s AI platform features an all-in-one architecture—integrating foundational AI capabilities, development tools, and real-world applications. This end-to-end solution is helping banks reduce costs, enhance customer experience, and upgrade their digital services. 🌏 As Matthew emphasized, this AI-first approach is not only accelerating digital transformation in bancassurance but also laying the groundwork for OneConnect’s continued expansion into international markets. #AIinFinance #InsureTech #Bancassurance #DigitalTransformation #OneConnect #PingAn #CustomerExperience #VirtualAgents #FinancialInnovation #FinTechAsia #InsureTechConnect #AIModels #CostEfficiency #SoutheastAsiaFinTech #FutureOfInsurance
