From the course: Customer Experience (CX) Foundations
Getting started in your CX journey
From the course: Customer Experience (CX) Foundations
Getting started in your CX journey
- Customer experience, when designed and delivered successfully improves the relationship with customers and enhances your business. The best brands in the world rely on solid strategy, real best practices, and ongoing improvements to create amazing experiences. Yet so many don't think it's a business discipline to learn. In this course, we'll cover where to start, how to lead, and how to plan for success for your customer experience strategy. I'm Jeanie Walters, and I hope you'll join me to create a better journey for your customers, your business, and you.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.