Senior HR Business Process Improvement Analyst

Job Title: Senior HR Business Process Improvement Analyst

Location: Dallas-Fort Worth Metroplex, TX (Hybrid)

Department: Human Resources

Reports To: SVP, HR Operations & Technology

About the Company

QXO Background

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit www.qxo.com for more information.

Job Summary:

The Senior HR Business Process Improvement Analyst leads initiatives to analyze, optimize, and transform HR processes across the employee lifecycle. This role partners with HR Centers of Excellence, field HR teams, and cross-functional stakeholders (e.g., Finance, IT, Legal), and HRIS to identify inefficiencies, streamline workflows, implement technology-enabled solutions, and support a consistent, scalable employee experience across hourly, salaried, union, and non-union populations.

Key Responsibilities:

Process Analysis & Design

• Map current HR processes using tools such as Visio, Blueworks or Lucidchart; conduct time/motion, touchpoint, and pain point analysis
• Lead root cause analysis to uncover underlying process issues across hire-to-retire workflows
• Design future-state processes leveraging lean, Six Sigma, or service design principles

Continuous Improvement

• Build and manage the HR process design workshops and improvement projects aligned with enterprise priorities
• Facilitate process redesign workshops with HRBPs, field managers, and HR COEs
• Standardize processes where possible, while ensuring compliance with legal, fiscal, regulatory, statutory, jurisdictional, and collective bargaining agreements

Technology Enablement

• Partner with HRIS, IT, and HR systems teams to automate workflows and enable self-service
• Translate business needs into system and data requirements (e.g., Oracle, Workday, UKG Pro, CornerStone, iCIMS)
• Participate in user testing, change management, and rollouts for new tools or enhancements

Automation & AI-Driven Process Design

• Identify opportunities to automate manual and repetitive HR processes using existing tools (e.g., UKG workflows, Ivanti cases, SuccessFactors process chains)
• Partner with HRIS and IT to pilot AI-driven capabilities such as intelligent document recognition, sentiment analysis on case data, or predictive modeling for SLA breaches
• Use process mining tools and system logs to detect automation candidates, inefficiencies, and exception patterns
• Collaborate on RPA (Robotic Process Automation) design to streamline high-volume tasks in areas such as onboarding, offboarding, and leave management
• Incorporate AI-enabled decision points into future-state process maps, ensuring human-in-the-loop design where appropriate
• Stay current on emerging technologies (e.g., generative AI in HR workflows) and recommend practical applications in support of business outcomes

Data & Insights

• Define and track process KPIs (e.g., turnaround time, cost per transaction, employee effort)
• Analyze process and case data (e.g., from Ivanti or Salesforce) to identify trends and improvement opportunities
• Prepare executive-ready findings, recommendations, and business cases
• Governance & Collaboration
• Support the creation and enforcement of global HR process standards, documentation, and controls
• Maintain a central repository of process documentation and version control (HR Process Taxonomy)
• Act as a thought partner to HR COEs in designing scalable programs (e.g., Recruiting, onboarding, Benefits delivery)

Qualifications

• 5+ years in HR operations, business process improvement, or HR transformation roles
• Experience creating BPMN (Business Process Model and Notation)
• Experience supporting field-heavy organizations with both hourly and salaried populations
• Demonstrated success leading cross-functional process improvement efforts
• Proficient in process mapping, Lean/Six Sigma tools, and HR systems (e.g., UKG, Workday, Oracle, Cornerstone, SAP SuccessFactors, iCIMS)
• Strong analytical and project management skills
• Excellent communication and facilitation abilities across all levels of the organization

Preferred:

• Knowledge of Oracle Journeys and or Workday Business Process Framework
• Knowledge of labor laws and practices across multiple U.S. states and Canadian provinces

Key Competencies

• Process orientation: Able to see both the big picture and process-level details
• Business acumen: Understands how HR processes impact business performance
• Systems thinking: Connects people, systems, and data flows holistically
• Empathy for the field: Designs solutions with frontline usability in mind
• Change agility: Navigates ambiguity and drives adoption in decentralized environments

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.