Aggne

Senior Delivery Manager

Aggne Tampa, FL
Aggne

Senior Delivery Manager

Aggne Tampa, FL
10 months ago 151 applicants

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Job Role: Senior Delivery Manager

Work Location: Remote, USA

Job Description

Position Summary: The Senior Delivery Manager will be responsible for managing the relationship with Aggne's customer and ensuring customer satisfaction.

Key objectives of a Senior Delivery Manager are as follows:

  • Maintain a high level of customer satisfaction
  • Work with customer to strategize and identify additional opportunities for Aggne
  • Ensure that projects are delivered on time and within budget
  • Manage the profitability of the projects/customers to which they are assigned
  • Maintain a strong and collaborative relationship with Duck Creek and/or other platform vendors
  • Ensure that Aggne Project Management Best Practices are followed, including Agile process
  • Identify points of improvement from a best practice perspective

Qualifications

  • Experience: Strong experience in running P&C Insurance Delivery operations.
  • Insurance Domain: Must have Property and Casualty (P&C) Insurance experience.
  • Duck Creek Platform: Expertise in E2E Project Delivery on the Duck Creek platform.
  • Project Management: Proven experience in Project Management & Delivery roles.

Responsibilities

  • Relationship Management: Establish and maintain strong relationships with customers, stakeholders, and project teams, ensuring effective communication and alignment.
  • Customer Development: Work closely with customer leadership to develop customers long term strategy and identify additional opportunities for Aggne
  • Coordination and Facilitation: Define, schedule and facilitate customer meetings and interaction
  • Client Satisfaction: Ensure that client expectations are met and exceeded in terms of project delivery and client communication
  • Continuous Improvement: Identify opportunities for process improvement and optimization, promoting best practices and lessons learned across projects
  • Reporting and Analysis: Provide regular reporting and analysis of project performance to leadership and stakeholders
  • Collaboration: Collaborate with both onshore and offshore resources to ensure effective delivery of the project
  • Manage Project Risks, Issues and Dependencies: Work with stakeholders to ensure that risks are managed, dependencies are being met and issues are resolved
  • Monitoring: The Senior Delivery Manager should be monitoring and managing production support and issues and ensuring that they are being resolved in a timely fashion
  • Governance: Ensure that project management base principles are met, and Aggne's Agile processes are being followed Vendor Management: Work with Duck Creek and/or other vendors to ensure coordination and escalation of issues and dependencies
  • Project Planning: Develop and implement project plans, including scope, schedule, budget, and resource allocation, in alignment with organizational goals and client requirements
  • Proposals: Work with the Aggne sales team to create proposals and SOWs for the customer

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Technology, Information and Media

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