Operations Manager

Position: Operations Manager

Location: Boston, MA (Onsite, Full-Time)

Compensation: Salary $130k - $160K (DOE) + outstanding benefits + long-term growth potential

We are partnering with our client to hire an experienced and proactive Operations Manager to oversee administrative support and office operations for a high-performing, global firm. This role is ideal for a hands-on leader with strong organizational and communication skills who thrives in a dynamic, fast-paced environment. You will manage day-to-day office operations, lead a talented support team, partner with senior leadership and executive assistants, and ensure a best-in-class workplace experience.

Key Responsibilities

Team Leadership & Support Oversight

• Supervise and mentor a team of 6 Administraive Professionals
• Oversee workload, structure, and onboarding of administrative staff
• Partner with senior leaders and Administrative Assistants to align support resources effectively
• Foster a collaborative, professional, and service-oriented environment
• Run weekly team meetings and regular 1:1s; partner closely with HR on employee matters
  
  

Office & Facilities Management

• Lead day-to-day Boston office operations including facilities, supplies, catering, and vendor relationships
• Manage space planning, internal moves, and coordinate with IT
• Act as main liaison with building management and third-party service providers
• Lead small office renovation or improvement projects as needed
  
  

Policy & Communication

• Communicate policy and process updates clearly across departments
• Solicit and act on feedback from leadership to improve office operations and support
• Ensure confidentiality and professionalism across all support functions
  
  

Qualifications

• 10+ years of experience in office operations, administration, or facilities management
• Proven leadership experience: ability to manage and motivate a team
• Exceptional communication, organizational, and project management skills
• Collaborative, low-ego approach—ready to pitch in wherever needed
• High degree of discretion, professionalism, and adaptability
• Strong knowledge of facilities management, vendor oversight, and operational planning
  
  

This is an exciting opportunity to take ownership of operations in a sophisticated, mission-driven firm that values its people and workplace culture.

Interested in learning more? Reach out for a confidential conversation to Hannah Ryan at hryan@incendia.com

#ZR