Insurance Manager

Join a USA Today Top 100 Workplace & Best in KLAS Team!

Insurance Manager

Pay Range: $77K Annually | Schedule: Monday–Friday, 8am–5pm EST | Location: Fully Remote

Work Where Excellence is Recognized

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

Your Role: Essential, Rewarding, Impactful

The Insurance Manager partners with the Director of Insurance to implement processes, inventory management and solve performance problems. The Manager is responsible for maintaining production standards as well as ensuring that daily, weekly and monthly performance and productivity goals are met. This is a non-fee producing position whereby commissions are based upon performance of assigned agent and supervisor goals, group goals and departmental company goals.

What You'll Do

• Lead a team which consists of Insurance representatives and supervisors responsible for delivery of industry-leading results to hundreds of medical practice clients.
• Inspire high employee engagement and dedication to facilitate great client service.
• Assist with establishing policies, workflows and procedures to meet business goals.
• Supervise the workflow, development of specific plans and goals and performance of team members, including providing ongoing performance feedback and participating in the annual staff performance evaluation process.
• Uphold company policy by providing feedback to employees and ensuring position responsibilities are being met.
• Serve as subject matter expert for healthcare insurance reimbursement related functions
• Monitor aged balances of all accounts; ensure delinquent accounts are follow up on timely
• Manage and monitor inventory and performance KPI’s to ensure projects are meeting performance expectations
• Exceed contractual-based recovery rate minimums for all applicable clients
• Perform other related duties as assigned.
  
  

What We're Looking For

• Results-Driven with strong leadership skills
• Ability to handle and maintain confidential information
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
• Demonstrates the ability to coach, motivate and provide performance feedback to staff
• Able to work independently under aggressive timelines while managing multiple projects
• Exceptional written and verbal communication skills.
• Expert knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel, etc.)
• Proven ability to analyze reports and documentation
• BA/BS Degree in related field or combination of equivalent education and experience
• Minimum of 5 years in healthcare insurance collections preferred
• Minimum of 2 years in a management role leading healthcare or collection agents
• Experience with Latitude and/or LiveVox preferred.
  
  

Why You'll Love RSi

• Competitive pay with ample opportunities for professional growth.
• Fully remote position with a stable Monday–Friday schedule.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential healthcare services.
• Recognition as a nationally respected leader in healthcare revenue management.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

What To Expect When You Apply

Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.

Ready to be part of something special? Apply now and join our team!