Technical Assent

A few months ago, we launched an article series on our CX Maturity Model. Our sixth article highlighted the importance of workforce development and engagement in delivering meaningful customer experiences, particularly during challenging times. Employees need more than tools; they need support, growth opportunities, and recognition. We're curious — what support strategy makes the biggest difference in your organization? What do you perceive as being the most impactful way to support employees during high-demand periods? 👉 Answer in the poll below or share your thoughts in a comment to let us know.   Ready for more? Check out the full article here: https://xmrrwallet.com/cmx.plnkd.in/gZcFDQjQ #EmployeeExperience #CX #WorkforceDevelopment #Leadership #TechnicalAssent #ServiceThatInspires

Even in the busiest seasons, there are meaningful, and sometimes unexpected, ways to give back. 🐾 One of our team members recently fostered a litter of four rescue kittens. She was inspired by a fellow Technical Assent employee who is a seasoned kitten fosterer. It’s a great reminder that volunteering doesn’t always look traditional, and sometimes the impact goes both ways. The major perk here was lots of time cuddling cute kittens! At Technical Assent, we encourage employees to take mindful breaks and seek out ways to support causes they care about, even in simple, everyday ways. Take a 30-second break and let some rescue-kitten chaos to brighten your day! ⬇️ #Kittens #TechnicalAssent #ServiceThatInspires #Volunteering #GiveBack

💡Balancing Priorities in Federal Leadership💡 Federal leaders must balance three key focus areas: 1️⃣ Executing today’s mission (70%) 2️⃣ Improving productivity & performance (20%) 3️⃣ Preparing for the future (10%) But in reality, competing priorities often pull leaders in different directions. We're curious: How are you balancing execution, improvement, and future planning these days? Take the poll below! #Leadership #GovernmentInnovation #ServiceStrategy #ServiceDesign #CustomerExperience #TechnicalAssent #ServiceThatInspires

Congratulations to the 2025 Service to the Citizen Award winners! (Service to the Citizen Awards celebrate government excellence in service delivery by honoring government officials and industry partners for their outstanding commitment to improving the lives of employees and customers.) #GovCX #PublicService #GovernmentExcellence #ServiceThatInspires

On June 19, 1865, Union troops arrived in Galveston, Texas with the news that the more than 250,000 enslaved Black people in the state were free. This year marks the fourth anniversary since Juneteenth became a federal holiday. Our offices are closed today in celebration and remembrance. NMAAHC Museum #Juneteenth #FreedomDay

We are thrilled to have Deniz C. working with the Technical Assent team! As we move forward together, we're excited to see the impact we'll continue to make in shaping innovative, people-centered government services.

Technical Assent Portfolio Director Emma Hersh attended the National Association For Veteran and First Responder Wellness Summit this week and shared her thoughts on this insightful day: “This summit was a reminder that wellness—mental, physical, economic, etc.—MUST be proactively embedded throughout the journey of our first responders, service members, and Veterans. From day one through retirement, support systems can't be reactive or reserved for times of crisis.” Congratulations to the organizers and sponsors on a successful and meaningful event. We look forward to seeing your continued work inspire and strengthen those who serve and protect us. #FirstResponders #Veterans #EmployeeExperience #ServiceDesign #PeerSupport #HumanCenteredDesign #PublicService #NAVFRW This week's NAVFRW was a "First of its kind event centered on sharing solutions and building cross-sector partnerships for enhancing wellness in support of our military veterans and first responders." --Kevin Peach https://xmrrwallet.com/cmx.pnavfrw.org/

Today we take a moment to remember all those who died in service to our country. We honor their courage, commitment, and sacrifice so that others may live in freedom. #MemorialDay

Sending a virtual bouquet your way to brighten your day and spread a little positive energy! 🌸 Whether you're wrapping up a big project, starting something new, or just need a moment of color and calm, these spring blooms are for you. From all of us at Technical Assent, keep growing, keep blooming, and keep being inspired by the little pops of beauty all around us this time of year. #PositiveEnergy #VirtualBouquet #TechnicalAssent

I learned this mental model at the Touchstone Consulting Group way back in 2007. It still helps bring clarity in the face of complexity and help our clients focus on what's most important to sustain trust in government services.