Phonely (YC S24)

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗶𝘁 𝗻𝗲𝗲𝗱𝘀 𝘁𝗼? Unclear pricing, surprise fees, and staffing issues can leave businesses paying too much for service that doesn’t quite hit the mark. In our newest blog post (link in comments), we dive into why traditional contact center pricing is often complicated and expensive - and what steps you can take to change that. 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝘆 𝘄𝗲 𝗯𝘂𝗶𝗹𝘁 𝗣𝗵𝗼𝗻𝗲𝗹𝘆: 𝗮 𝘀𝘁𝗿𝗮𝗶𝗴𝗵𝘁𝗳𝗼𝗿𝘄𝗮𝗿𝗱, 𝗵𝗼𝗻𝗲𝘀𝘁 𝘄𝗮𝘆 𝘁𝗼 𝗵𝗮𝗻𝗱𝗹𝗲 𝗽𝗵𝗼𝗻𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗮𝘁: - Bills only for actual talk time, no paying for downtime - Operates around the clock with no extra charges or staffing headaches - Supports multiple languages with ease - Scales instantly without the hassle of hiring or scheduling Curious how Phonely can save you money and boost your customer support? Check us out at:

June was our biggest month yet at Phonely (YC S24) - thank you for being part of it! Here’s what went down: 𝗡𝗲𝘄 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽: We joined forces with TSA Group - Australia to bring AI-powered calling to more businesses. 𝗠𝗮𝗷𝗼𝗿 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀: ✔️ Outbound Campaigns: Now you can launch campaigns via CSV, Google Sheets, or Webhooks - complete with smart call controls and number rotation to maximize connect rates. ✔️ Voicemail Detection: Our most advanced engine yet accurately detects voicemails so teams never miss a lead. ✔️ Workflow Upgrades: Features like precall personalization, post-call triggers, scripted responses, and hotkeys empower teams to deliver personalized, efficient customer experiences at scale. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗧𝗼𝘂𝗿: We visited enterprise customers across London, Spain, Singapore, Brisbane, Perth, Melbourne, and Sydney. Hearing their feedback firsthand fuels our mission and drives continuous innovation. 𝗧𝗼𝗱𝗮𝘆, 𝗼𝘂𝗿 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀 𝗵𝗶𝘁 𝟵𝟵% 𝗮𝗰𝗰𝘂𝗿𝗮𝗰𝘆 𝘄𝗶𝘁𝗵 𝗮 𝟳𝟬% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲𝘀, a huge leap in call center efficiency and customer satisfaction. The feedback and support from our clients have been incredible. A massive thank you to everyone who’s helped make this possible - our team, partners, and customers alike. July is shaping up to be even bigger. Stay tuned for exciting updates!

We’re scaling our sales team at Phonely (YC S24)! 🚀 Until now, our growth has been mostly inbound. But we know there’s a huge pool of customers we haven’t reached yet - and it’s time to change that. So we’re spinning up a focused outbound motion, backed by strong marketing and a brand that already opens doors. We're looking for sharp, motivated BDRs and AEs to lead the charge ASAP. This is a rare chance to get in early at a YC-backed AI voice startup, with top-tier comp and real career upside. If you’re ready to build something big, apply now - SF based. Links in comments👇🏻 #hiring #ai #aivoice #jobs #startup #sf #sales

Couldn't be more excited for this partnership! Read it hot off the press here: https://xmrrwallet.com/cmx.plnkd.in/gCCuVzTJ

Extremely human-like voices on Phonely's platforms? When selecting filters, select Rime Labs for the voice provider. They will likely leave you very confused as to whether they have actual humans working around the clock to power their voices, because they're that good. 🫡

Melbourne-founded Y Combinator alumnus Phonely (YC S24) has seen revenue move "up and to the right" as its voice AI technology is adopted by more clients in the USA and Australia, including Perth-headquartered contact centre consulting group TSA Group - Australia which is reportedly already saving 12,000 hours a year. https://xmrrwallet.com/cmx.plnkd.in/gCCuVzTJ

𝐃𝐚𝐲 1️⃣ 𝐚𝐭 SuperAI 𝐢𝐧 𝐚 𝐧𝐮𝐭𝐬𝐡𝐞𝐥𝐥: 𝐡𝐞𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐨𝐟 𝐀𝐈! 🚀 Together with our CTO, Ondřej Hanigovský, we attended several truly unique and extremely practical talks. ⬇️ ✅ The Future of General AI Agents (Tao Zhang, Manus AI) Tao explained perfectly that the future lies in autonomous agents capable of independent decision-making and adaptation. This is exactly the direction we’re aiming for at Qube. ✅ Beyond GPUs: Architecting the Compute Core of AGI (Groq, FuriosaAI, Amazon Web Services (AWS), AMQ Semiconductor) A really interesting discussion showing that standard GPUs are simply not enough anymore. We need specialized chips to scale AI solutions efficiently. Scott Albin and June Paik gave me some great ideas for further optimizing costs for our clients. ✅ The Rise of AI Agents (WEKA, Manus AI, Agora, Observe.AI) Here, I got a key insight from Val Bercovici: Companies that rapidly deploy AI agents are taking a significant market share by automating knowledge work. A big confirmation that we’re on the right path. ✅ Next-Gen AI Hardware (June Paik, FuriosaAI) June showed how next-generation hardware can dramatically speed up AI model inference, meaning our AI solutions will run even faster for our clients. ✅ Unleashing the Power of Agentic AI (Sebastian Ma, Z.ai) 马浩程 Sebastian shared real-world examples of agent-based systems in action, how they significantly reduce costs and boost process efficiency. This perfectly validates our approach and inspires us to deliver even more value to our customers. ✅ How To Run AI At Scale Without Going Broke (Jack Collier, io.net) Jack convinced me that scaling AI doesn’t have to be insanely expensive. The key is to deliver maximum value to clients at a reasonable cost. ✅ Voice AI: Reducing Latency by 70% (Will Bodewes, Phonely (YC S24)) Will demonstrated how to dramatically reduce latency in voice agents, which we’ll immediately apply to make our AI agents communicate even more smoothly and quickly. ✅ State of the Art in Agentic AI (Chandra Khatri, Krutrim) Chandra showcased the global potential of agent-based AI systems that can serve billions of people. That’s exactly the kind of scaling we’re planning at Qube. It’s not just about a single solution, but a complex, future-ready setup. Our motto, “Build your company without hiring,” got crystal clear validation. Excited to bring you more insights from another day at Super AI soon! 🔥

I just wrapped up an incredible few days at SuperAI in Singapore. Incredible energy, talent, and genuinely exciting projects on display, especially in the agentic AI space. It was inspiring to learn from builders who are actually implementing real-world AI and not just talking about it. Too many inspirational learnings to capture in a single post, so I’ll be sharing a short series over the next few weeks highlighting some of the standout work. First up: Phonely (YC S24) I had a great conversation with founder Will Bodewes, whose team is building an autonomous voice agent that hits close to home. Their journey mirrors many of the challenges we faced back at Scicom MSC Berhad when developing our own voice AI agent; from handling latency and transcription accuracy to the subtle art of detecting when a human caller has finished speaking (crucial for providing the LLM full context without interrupting the flow). Phonely’s approach reflects a thoughtful balance between AI capability and conversational nuance. This is a theme I think will define the next wave of real agentic systems. More soon. This space is heating up. #AgenticAI #VoiceAI #SuperAI #AutonomousAgents

Matt Wolfe crashed our demo agent. Here’s what happened. Right after announcing our partnership with Groq, things blew up. We 1000x’d our traffic basically overnight. And… we accidentally rate-limited one of the most important things on our site: the public voice demo. When setting up our on-site demo, we set a limit of a few hundred calls an hour to prevent spam. A few months ago this seemed like a reasonable limit ... boy was I wrong. In the past week or so, we've had thousands of sign ups, hundreds of calls booked and tens of thousands of people trying out our voice demo. Since our ever so unfortunate incident of Matt's review, we've removed said limits, and you can now try it out here: www.phonely.ai Thanks again for the shout out Matt Wolfe and next time... we'll be ready ;) 📹 Check out Matt’s full review here: asmbly.link/iDKG0MK

Big week 📈🔥 We're most excited about #12 on this list