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Mongoose

Mongoose

Higher Education

Orchard Park, New York 11,917 followers

Every conversation matters.™

About us

At Mongoose, we believe that every conversation matters. As the leading Conversation Intelligence Platform (CIP) for higher education, we empower institutions to build trust, foster engagement, and drive results through personalized, multi-channel communication. More than 1,000 colleges and universities trust Mongoose’s AI-driven solutions to support every stage of the student journey—from recruitment and admissions to student retention, completion, and alumni engagement. 🎓 Who We Help: ✔ Enrollment & Admissions Teams – Boost application completion, increase yield, and engage students where they are. ✔ Student Success Leaders – Identify at-risk students, provide proactive outreach, and improve retention. ✔ Advancement & Alumni Relations – Strengthen donor relationships, increase participation, and optimize fundraising campaigns. 📊 Mongoose by the Numbers: - 1,000+ colleges & universities served - 25,000+ users across higher education - 100M+ conversations facilitated annually - 300% increase in Giving Day contributions at Brenau University - 50% increase in alumni event attendance at St. Joseph’s Collegiate - 8.7% enrollment growth at McLennan Community College - 20% increase in student retention at Carroll University 🔹 Why Institutions Choose Mongoose Conversations Hub – Multi-channel engagement through Text, WhatsApp, and Chat. Intelligence Hub – Actionable insights, behavioral analysis, and performance metrics. Empathy-Driven Approach – Built by former higher ed professionals who understand the student experience. 💡 Join a growing network of institutions transforming engagement through conversation intelligence. Connect with us at hellomongoose.com.

Website
https://xmrrwallet.com/cmx.pwww.hellomongoose.com
Industry
Higher Education
Company size
51-200 employees
Headquarters
Orchard Park, New York
Type
Privately Held
Founded
2009
Specialties
higher education, sms marketing, text message marketing, communications, student retention, college admissions, alumni relations, chatbot technology, enterprise software, edtech, text messaging, chatbot, student engagement, student engagement, conversational marketing, conversational software, AI chatbot, conversation intelligence, conversation intelligence platform, two-way conversations, and campus-wide conversations

Locations

Employees at Mongoose

Updates

  • If your communication strategy starts and ends with "Did they open the email?"—we’ve got a bigger question for you: What actually happened next? The Mongoose Conversation Intelligence Platform lets your team: ▪️See student sentiment and trending concerns in real time ▪️Track engagement across chat, text, and WhatsApp—together ▪️Use smart messages that trigger real follow-ups (not just reminders) Because insight doesn’t come from message counts. It comes from what people do—and say—next. 🎥 Watch the video below or learn more here: https://xmrrwallet.com/cmx.plnkd.in/eNSxPA-F

  • If your student success strategy feels stuck between: “I wish we had more staff,” and “I guess we’ll send another email,” you’re not alone. Schools like Lake Land College and South Texas College are getting creative with AI that’s built for humans. They’re texting smarter, spotting early signals of melt, and scaling support, not just systems. 🙌 One TRIO campaign saw a 200% engagement spike. Another added 20 enrollments through one tool alone. It works when it’s personal. See how these teams made it happen: https://xmrrwallet.com/cmx.plnkd.in/eAwEMVrd

  • One system for chat. Another for texting. A third for campaign tracking. A fourth for… wait, where did that student’s reply go? 🤯 When every team has a different tool, conversations get delayed—or disappear completely. Mongoose's Conversation Hub brings it all into one place: • Text, chat, and WhatsApp—unified • AI-assisted replies that actually save time • Segmentation, templates, tags, and real outcomes Because “We didn’t see their message” shouldn’t be a reason students fall through the cracks. 🎥 Watch the video below or learn more here: https://xmrrwallet.com/cmx.plnkd.in/ei_Uqmr9

  • You sent the email. You dropped the text reminder. ❌ Still no FAFSA. Still no campus visit. We’ve all been there. Because what actually works isn’t a message—it’s a moment of real connection. Mongoose's benchmark data proves that two-way conversations (not campaigns) drive higher enrollment yield, lower summer melt, and better student retention. 👇 Want to know what works—and how to do it without overwhelming your team? Check out the full blog: https://xmrrwallet.com/cmx.plnkd.in/e66fP27G

    • Mongoose: The ROI of Conversations vs. Notifications in Higher Ed Messaging
  • Integration isn't just a technical checkbox. It’s how teams work faster, message smarter, and avoid repeat tasks. 🚀 As Dylan Caraker puts it: “Once data starts flowing automatically, your team can start acting on it immediately… we’ve seen campuses boost response rates by 30–50% just by keeping data accurate.” Watch the clip below to see what that looks like in action. ➡️ Full recording here: https://xmrrwallet.com/cmx.plnkd.in/ed7cy2vF

  • Segments for Mongoose WhatsApp is now live 👏 Feature launch 👇

    View profile for Jacob Evans

    EdTech | Product Marketing | Marketing Ops

    👍 I’ve been looking forward to announcing this one for a while. It’s come up over and over again in conversations with our product team—and honestly, it’s been on my radar since we first started building out WhatsApp as a channel. Segments for WhatsApp are now live. 🎉 When WhatsApp first came up internally, it was part of a bigger conversation: How can we better serve international departments and students? Since then, it’s grown into one of the most powerful and versatile channels in our platform. We’ve seen schools utilize WhatsApp to reach prospective students worldwide, connect with parents and alumni outside the U.S., and make communication truly accessible, especially for audiences who don’t rely on email or traditional texting. And now, it gets the same strategic muscle we’ve built into our core: ✅ Filter Segments by consent, number verification, and country 👀 See opt-in and opt-out status right in your preview 📤 Use the same Segments builder you rely on for Text With this release, WhatsApp is taking another big step—right where it belongs—on par with our bread-and-butter texting experience. Jon Caruso Jeff Campese Amy Kinnaird David Frederick Hunt 👏

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  • What do 1.1 million students and $44 billion have in common? They’re both at risk if U.S. colleges lose touch with their international student base. The fix? Start with messaging that’s: ✔️ Two-way ✔️ Timely ✔️ On platforms students use—like WhatsApp We break down what effective outreach looks like now (and why “batch emails” won’t cut it). Read more here: https://xmrrwallet.com/cmx.plnkd.in/d8KkUWwA

  • Imagine asking for help—and never getting a reply. That’s what happens to 40% of students who text back after a one-way message. It’s not just bad comms. It’s a missed opportunity. Our latest survey with Higher Ed Dive proves something we’ve seen again and again: The more personalized your conversations, the better your outcomes, on everything from enrollment yield to retention. See what higher ed leaders shared—and why the smartest schools are shifting now: https://xmrrwallet.com/cmx.phubs.la/Q03sQZg50

    • From Broadcast to Dialogue: The Shift Higher Ed Can’t Ignore
  • The problem isn’t just no-shows. It’s the why behind them that most schools miss. 📉 Students receiving only static messages = 1x response 📈 Students in two-way convos = 7.5x more likely to take action That’s the impact of human-centered AI. Lake Land College, Buena Vista University, and South Texas College are using it to: • Catch issues before students ghost • Respond with context (not canned replies) • Boost retention without burning out teams AI doesn’t need to be cold. Learn how to make it part of your student success strategy 👉 https://xmrrwallet.com/cmx.plnkd.in/eAwEMVrd

  • Students ghost email. Don’t answer phone calls. And when they don’t receive support, they stop showing up. Montcalm Community College knew that. So they made one change: → Give each student a coach. → Let that coach text them like a real human. Now? Reply rates are high. Drop-offs are low. And students feel like someone actually has their back. Every conversation matters. 🤝 Here’s how MCC uses Mongoose to keep students supported all the way to graduation: https://xmrrwallet.com/cmx.plnkd.in/eGpsr36q

    • How Montcalm Community College Uses Texting to Support Students from Day One

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