Gladly

Say hello to Gladly Customer AI — our most powerful innovation yet. https://xmrrwallet.com/cmx.plnkd.in/gSHQYBvC #CustomerAI #CX #AI #RefuseToCompromise

Our latest recognitions reflect the trust our customers place in us to deliver radically personal service. See how Gladly helps leading brands build loyalty through better conversations. 🔗 in comments. #RefuseToCompromise #AI #CX #CustomerExperience

The most powerful CX automation doesn’t happen on the surface, it happens behind the scenes. From faster returns to proactive support, Sidekick takes care of the unseen work that slows teams down. So agents can focus on the moments that matter most. Explore how automating back-end workflows can reduce costs, increase CSAT, and free up agents to drive real value: https://xmrrwallet.com/cmx.plnkd.in/g-gU7WJd #SidekickSales #CX #CustomerExperience #AI

We showed up, we leveled up, and we brought home the wins. From our Gladiators to our customers, every award is a reminder of what’s possible when people are at the center. #RefuseToCompromise #CustomerExperience #CX #AI

See what radically personal CX looks like on your own time. This self-guided demo walks you through how Customer AI powers faster, more personalized experiences without the hassle. Start, pause, explore. It’s all up to you. Take the tour: https://xmrrwallet.com/cmx.plnkd.in/gGTpHtwV #CustomerAI #CX #AI

AI promises speed and personalization, but how do you balance that with protecting customer trust? Privacy isn’t optional. It’s foundational. Read more: https://xmrrwallet.com/cmx.plnkd.in/gPhueCJC #blog #CX #AI

The future of customer communication isn’t just chatbots. It’s conversational AI, powered by natural language, emotional intelligence, and context. Learn how it’s transforming CX from reactive to radically personal: https://xmrrwallet.com/cmx.plnkd.in/gyppBxbg #CX #CustomerExperience #AI

Introducing Sidekick Email – built to deliver personal, intelligent experiences right from the inbox. 💡 Understands intent 📦 Automates exchanges 🎁 Recognizes loyalty ⚡ Resolves issues instantly All while freeing your team to focus on what matters most. #CX #GladlySidekick #SidekickEmail #RefuseToCompromise

Retailers who still treat customer experience as a cost center are leaving revenue on the table. In Modern Retail, Jodi Cerretani shares why the most successful brands are flipping the script, empowering CX teams with AI, measuring what actually matters, and turning everyday conversations into revenue-driving moments. Read it here: https://xmrrwallet.com/cmx.plnkd.in/eYititAq #CX #Retail #CustomerExperience

Wine Enthusiast is such a unique business. They’re not just selling products, they run an ecommerce operation, a media company, and direct-to-consumer wine sales all under one roof. That kind of complexity comes with high expectations. Customers might be placing a quick order or investing in a $10,000 custom cellar, and they expect every interaction to feel personal and effortless. When we first connected, their team was juggling Zendesk and other disconnected systems, which created a lot of friction and confusion. Today, they have a single platform that brings everything together. As John Burke, their VP of Customer Experience and Technology, shared: "Gladly is rooted in the customer. We’re able to look at the big picture, solve problems, and personalize the experience at every touchpoint." And maybe the best part: "Never before have we had a tool that gets people excited to come to work... Having a platform that makes their lives easier helps them enjoy coming to work even when the elements around them might make it a little bit more challenging." This is exactly why we do what we do. #CustomerExperience #CX #Retail #Gladly #WineEnthusiast Wine Enthusiast John Burke