Flip

Portland friends! Can I buy you a drink and some bacon fried rice on Friday?!? Flip, Gorgias, and Inevitable Agency are hosting a little something at The Departure downtown and want to meet alllllllll the local CX friends there. I'm new to town, and what can I say - I got so excited to be here I decided we needed to throw a little party at a super cool rooftop restaurant that looks like a spaceship and boasts incredible views. Let's meet there, yeah? DM me to get on the list 😎 ✌🏻

Happy National Underwear Day. ...only at Tommy John can I kick off a post with that. While Tommy John underwear is exceptional, it’s our CX agents I want to spotlight today. Yesterday, they caught a potential issue before it became a problem, and honestly, that kind of thing happens all the time. It reminded me how easy it is to take that kind of insight for granted, and how important it is to stay close to and really listen to our team. If you're only listening to customer feedback, you're not getting the full picture. And if you're not checking in with your agents, you're missing some of the fastest, most actionable insights you’ve got. Stay close. Ask questions. Get their take. It makes all the difference. Grateful for our team. Always.

Yachts > conference calls We’re setting sail for the party of the year: golden hour, good vibes, glasses clinking, all at sea. Morning: AI Summit with killer speakers + a gourmet lunch Evening: Sunset networking with CX icons… ON A BOAT DM me for RSVP links if you’re ready to cruise like a Flippin’ legend 🌅🛥️

🪨📄✂️ It’s time to go down the funnel with Kristina Keene - Director of Brand & Content at Flip - in this episode of Video Brothers #RockPaperFunnel. Ever meet someone who dips chicken wings in ice cream?! Kristina is a character... and an awesome one at that. There's no one like her in terms of how she views the world creatively or her sense of humor. Kristina's quest to turn Flip into the most memorable AI voice product on the planet has been incredible to watch as Flip continues to grow and stand out as one of the most memorable AI brands out there. Kristina is helping Flip lead from the front in terms of how important a brand you can't forget is. Flip transforms CX experiences into dialed-in, AI-powered 'voice' moments that are blowing the doors off of what's possible with ecommerce, healthcare, transportation, and more. On top of that, they're doing all of this in an incredibly fun and memorable way... just look at their mascot! Watch the full episode here and drop a comment if: ➡️ You’ve got a Q for Kristina ➡️ You know a B2B CEO/CMO or marketing guru bold enough to face the funnel Let’s go. Stay sharp. Stay weird. And above all… stay memorable. Follow our page at RockPaperFunnel.com for more. Made with ❤️💛💙 by Video Brothers

SWAG HAS LANDED IN OUR NYC OFFICE AND LOOK HOW FUN Cara Nunley LOOKS IN ALLLLLLLL OF IT. I WANNA SEE MY FACE ON A NASCAR NEXT 😍

What's better than an exclusive evening of networking with other CX leaders? Networking with them on a boat 🌊 KODIF is teaming up with Flip to host a one-of-a-kind evening following SoCap’s AI Summit! It’s not your typical networking event, it’s a chance to connect with industry peers in a relaxed setting, swap ideas, and cruise into Q4 planning season. See you there! RSVP here: https://xmrrwallet.com/cmx.plnkd.in/dDg78xKV? #CustomerExperience #AIAutomation #KodifEvents #FlipCX #SoCap #CXLeaders #Networking #MarinaDelRey

BESTIES! Zoe Kahn and I are hosting an event on August 8 in downtown Portland at The Departure Restaurant and I’m so excited about it I can hardly stand it. If you want to hang out with us and some truly rad locals in the ecomm/retail space, lemme know and I’ll send you the registration link. The good news is you get to skip out on work a bit early that Friday, and the even better news is the food, location, and company are GREAT. I had to go scope things out for us and can confirm this restaurant looks a bit like a spaceship, but in like a cool, fun way. Anyway, see you there?!? Flip Gorgias Inevitable Agency #PortlandEvents #PDX

Oh hey, 3K 😍😍😍 Thanks for following along, friends - really can’t say how much I needed to see this nice surprise today. Love you all - MEAN IT

Caela Castillo's CX hot take was so spot on it almost made me forget how awful the cinnamon rolls we tried made me feel. Want to deliver a great experience? Admit your customers really do want to talk to you and then give them support in whatever channel they want it in. It goes straight back to that sage "meet your customers where they are" advice I heard years ago when I first started to work with the greatest people in the world: CX people. Want to take it a step further? Automate what can be automated in those channels so when your customers actually want to talk to a real, live human - you have the bandwidth to give them a white glove experience. That's where the magic happens and where you get to turn CX into a revenue driver. It all makes so much more sense than a sickly salty salted caramel cinnamon roll that's delivered cold for you to microwave even though microwaved bread is... not good. Anyway, this week's ep of #FlipOrFlop is live! Link to the full thing in the comments. Def watch with a glass of milk and take a sip every time I complain about the horrible cinnamon rolls. You're welcome 😎

Imagine getting through to an agent just to say this... 😍 😎 Good job Flip x Ruggable