Non Revenue Campaign Data Analyst

Job Title: Non-Revenue Campaign Data Analyst

Location: Office-based, Thames

Salary: Up to £33,080.66 and benefits

We are looking for a proactive and analytical Non-Revenue Campaign Data Analyst to join our team, supporting key water network performance operations. This role plays a pivotal part in identifying and resolving sources of water usage not currently accounted for in the Company’s Water Balance – whether due to data issues, illegal use, broken meters, or system inaccuracies. You’ll support both data-driven analysis and on-the-ground investigations to uncover, plan, and resolve issues impacting network efficiency and integrity.

This is a fantastic opportunity to contribute to one of the water industry's most critical challenges while developing your expertise across data, network operations, and strategic resolution planning. Hydrosave is part of the South Staffordshire Group – a 3,000-strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses – offering long-term development and career progression.

What’s The Role

• Carry out detailed analysis of District Metered Areas (DMAs) to identify potential or confirmed cases of Unaccounted for Water (UFW) or Data Integrity issues
• Investigate anomalies and leads provided by other workstreams including Leakage Optimisation Teams and Network Service Technicians (NSTs)
• Scrutinise water system data against property and network information from multiple sources (Netbase, GIS, CMOS, C4C/ISU)
• Plan and deploy field resources to investigate suspected UFW areas or data discrepancies
• Collate and analyse investigation results, prepare actionable reports, and present findings to the Thames Water team
• Develop resolution plans and monitor activity owners through to successful issue closure
• Prepare and present weekly internal and client-facing performance reports
• Work collaboratively with stakeholders to improve data accuracy and reduce network water loss
  
  

What You Will Need

• Excellent analytical skills with an eye for detail and a strong investigative mindset
• Advanced Excel skills – including formulas, graphing, data manipulation, and visualisation
• Experience using Power BI or Power Query is highly desirable
• Excellent written and verbal communication skills for reporting and stakeholder engagement
• Strong organisational and time management abilities
• Knowledge of water networks and distribution systems
• A high level of Health & Safety awareness in field deployment planning
• Ability to manage multiple data sources and make decisions based on empirical evidence
• Confident in preparing and presenting findings to technical and non-technical audiences
  
  

What We Offer

• 20 days holiday + Bank Holidays
• A collaborative and supportive team environment
• Company Pension Scheme
• Salary up to £33,080.66
• Free 24/7 GP Access – covering you and immediate household family members
• Employee Assistance Programme (EAP)
• Ongoing career development opportunities