Nichola Hall

Nichola Hall

Tyneside Area
5K followers 500+ connections

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About

Leading and inspiring a Customer Success function to deliver a first-class customer…

Articles by Nichola

  • Apprentices
    Feb 21, 2018

    Apprentices

    Sage are holding an open day at our offices at Great North Park, Newcastle on the 1 March from 16:00 – 19:30. We are…

  • People Development Heroes
    Feb 13, 2018

    People Development Heroes

    A while ago, I shared an article about the Sales Coaches that support the development of the Sales teams in my…

    5 Comments
  • North East Contact Centre Awards
    Dec 18, 2017

    North East Contact Centre Awards

    http://xmrrwallet.com/cmx.pwww.necontactcentreawards.

    4 Comments
  • It's not often I boast but today I am!
    Nov 28, 2017

    It's not often I boast but today I am!

    I graduated this month with a 2:1 in BA (Hons) Business Studies. This video shows the highlights of the afternoon.

    28 Comments
  • North East Contact Centre Partnership
    Nov 22, 2017

    North East Contact Centre Partnership

    Today, we hosted the first steering group meeting for a new initiative aimed at attracting more people into this…

    3 Comments
  • You can be part of the change.
    Oct 10, 2017

    You can be part of the change.

    10th October is World Mental Health Day so there are lots of posts in relation to this subject all over the internet…

  • My experience with mentoring in the workplace
    Oct 3, 2017

    My experience with mentoring in the workplace

    “In order to be a mentor, and an effective one, one must care. You must care.

    2 Comments
  • North East Employee Of The Year
    Jun 5, 2017

    North East Employee Of The Year

    I have been asked why our shortlisted employees were nominated in their respective categories so thought it would be a…

    7 Comments
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Activity

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Experience

  • Arctic Wolf Graphic

    Arctic Wolf

    Newcastle Upon Tyne, England, United Kingdom

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    Newcastle upon Tyne, England, United Kingdom

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    Newcastle upon Tyne, United Kingdom

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    Newcastle upon Tyne, United Kingdom

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    Newcastle upon Tyne, United Kingdom

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    Newcastle

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    Gateshead

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    Newcastle upon Tyne, United Kingdom

Education

Licenses & Certifications

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Honors & Awards

  • Contact Centre Manager Of The Year (National Contact Centre Awards)

    CCMA

Recommendations received

  • LinkedIn User

    LinkedIn User

    “There's a massive difference between your line manager and a leader that shapes your career. Nic absolutely falls into the later camp. I was one of Nic's first direct reports when she joined Sage and was part of her team right up until I left Sage six years later. Importantly without Nic's support and challenge over the years I wouldn't have been in the position to take on the opportunity to progress my career that I was presented with. During that time there was significant changes to both strategy and leadership within the organisation. One of her strengths through some very challenging periods was building confidence in her managers. I always felt a sense of direction through the changes, that my voice was valued and enjoyed the culture of empowerment that was promoted. It's a credit to Nic that I was never in fear of surfacing any challenges I encountered. Nic is an exceptional, people focused, sales leader. She builds strong teams around her and sets the example for the managers that made up her direct reports to follow. I'm proud to have been part of her team and what we achieved. ”

  • LinkedIn User

    LinkedIn User

    “Nichola was a truly approachable team manager to work alongside during the merger and transition activities at Virgin Media and was always very collaborative and supportive during my time working with her and her team.”

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